Original Manufacturer’s Service

Our customers not only enjoy ownership of the highest quality equipment, they can rely on an outstanding level of support to maximize productivity and ensure the longevity of their equipment. Under the serv&care program we offer preventive maintenance, service contracts, remote monitoring, original manufacturer’s parts, and repair service.

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Preventive and predictive maintenance programs assure our customers peace of mind. They will benefit from:

Uninterrupted equipment performance
Maximum plant productivity and profitability
Maximal equipment utilization
Minimal downtime
Enhanced plant and operator safety.

Flexible Service Contract Options

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To assure the highest level of equipment performance, GEA Westfalia Separator offers customers their choice of several flexible service contracts. These include a variety of services:

Safety and performance audits at predetermined intervals
Service performed by highly qualified, factory-trained technicians
A 24-hour hotline for support and service
A free technical help desk, staffed by expert engineers
Training of plant personnel
The option of managing an inventory of spare parts in-house
Vibration and process monitoring to predict the need for adjustment or service
Function tests and complete documentation after each servicing.

Guaranteed GEA Westfalia Separator Parts

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Centrifuges are subject to extreme operating conditions, making operating safety a critical issue. The quality and functionality of the original manufacturer’s parts is the result of extensive chemical analyses as well as tests of corrosion resistance, temperature extremes, hardness and surface tests, stress trials and goodness of fit – to within miniscule tolerances.

Only GEA Westfalia Separator can guarantee that the critical parts needed to operate a perfectly balanced, high speed centrifuge are:

Manufactured under the exact tolerances for both fit and function
Made with the exact materials of construction for their intended use
Manufactured according to the design standards that only the OEM knows.

Customers are encouraged to trust their investment to the original manufacturer to protect the life of the machine and ensure trouble-free operation.

Repairs Performed by Specialists

When normal equipment use results in wear and tear, repair specialists are available throughout our network of North American offices. In emergencies, a response team can be quickly sent to customer locations. If repairs are required at our facilities, we offer bowl and scroll assemblies to loan our customers so production lines do not sit idle while repairs are made. We offer both East and West Coast full-service repair facilities to reduce transportation costs and expedite service.

Remote Monitoring

Remote monitoring is now available through GEA Westfalia Separator wewatch®, a 24/7 remote monitoring and analysis system. Machine and process data is transmitted continuously to diagnostic experts who interpret the data against known norms and alert customers to any deviation that calls for further investigation. Often measures can be taken to correct a problem while machines are operating at full-speed, thus eliminating costly down-time and improving productivity. GEA Westfalia Separator wewatch helps our customers move from preventive to predictive maintenance.